Easy Scribe Privacy Policy

Last Updated: April 14, 2025

1. Introduction

Easy Scribe ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when registering for an account, such as:

  • Name

  • Email address

  • Company name

  • Billing information

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

  • IP address

  • Browser type

  • Operating system

  • Pages visited

  • Time spent on the Service

  • Actions taken within the Service

2.3 User Content

We collect and process the screen recordings, workflows, and other content you upload to our Service. This may include:

  • Screen recordings of your workflows

  • Screenshots generated from these recordings

  • Documentation text you create or edit

  • Any other files you upload to the Service

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service

  • Process and complete transactions

  • Send you technical notices and support messages

  • Respond to your comments and questions

  • Generate documentation from your screen recordings using AI services

  • Understand how users interact with our Service

  • Detect, prevent, and address technical issues

  • Protect against harmful or illegal activity

4. Technology Partners and Data Processing

4.1 Authentication and Storage

We use Supabase for authentication and storage services. Your data is protected by row-level security, with only the principal service having permission to write new files to user folders.

4.2 Background Tasks

We use Trigger.dev to process background tasks necessary for the operation of our service.

4.3 AI Processing

We utilize OpenAI and Anthropic services for processing screen recordings and generating documentation. When you upload content for processing:

  • Your screen recordings and related data may be sent to these AI service providers

  • The AI models analyze your content to generate documentation

  • The AI providers may store this data temporarily for processing purposes

We have contracts with these providers that require them to use your data solely for providing the requested services and to comply with applicable privacy laws.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

5.1 With Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as Supabase, Trigger.dev, OpenAI, and Google.

5.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access the data we hold about you

  • Right to correct inaccurate data

  • Right to delete your data

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent

To exercise these rights, please contact us using the information in the "Contact Us" section.

9. Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: hello@easyscribe.guide